Associate Debt Manager-Flows-2 Wheeler Loan

Job Requirements
About the Role
The Associate Debt Manager – Flows – 2-Wheeler Loan is responsible for managing the 2 Wheeler Loan portfolio and ensuring timely collections and recoveries. This role involves monitoring delinquent accounts, conducting field visits, and collaborating with internal teams to develop strategies for improving loan performance. The role is based in Kolkata, West Bengal, and contributes to the overall objectives of IDFC FIRST Bank's Retail Banking division.
Key Responsibilities
Primary Responsibilities
Manage the 2-Wheeler Loan portfolio and ensure timely collections and recoveries.
Monitor delinquent accounts and take necessary actions to minimize losses.
Conduct field visits to assess customer creditworthiness and collect overdue payments.
Build and maintain relationships with customers to ensure timely payments and customer satisfaction.
Collaborate with internal teams to develop and implement strategies for improving loan performance.
Stay updated on industry trends and regulations related to 2-Wheeler Loans.
Provide regular reports and updates on portfolio performance to senior management.
Secondary Responsibilities
Fluency in the local language (Bengali) is preferred.
Knowledge of the local market and customer behavior is a plus.
Experience in handling 2-Wheeler Loan collections in Kolkata is highly desirable.
What We Are Looking For
Education
Bachelor’s degree in finance, Business Administration, or a related field.
Experience
Minimum of 2 years of experience in debt management, preferably in the retail banking sector.
Experience in handling 2-Wheeler Loan collections is highly desirable.
Skills and Attributes
Knowledge of 2-Wheeler Loans and collections processes.
Strong communication and negotiation skills.
Ability to work independently and in a team environment.
Proficient in MS Office and other relevant software.
Willingness to travel for field visits as required.

Work arrangement
No