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Description supplied by the original job listing.
Respond to enquiries for functions (by telephone and walk-in guest).
Conduct site inspection in the absence of respective Sales Manager / Senior Sales Manager.
Assess the physical requirements opf the proposed function (no. of pax, time, and type of function) and reserve an appropriate venue for the client in the banquet reservation system.
Prepare proposal letter based on the clients’ requirements, ensures 8 hours response time or not more than 24 hours based on the department SOP.
Maintain accuracy of all reservations and other data in Banquet Reservation System (Delphi)
To expedite all traces on daily basis of all reservation made in the Banquet Reservation System, i.e. prospect, wait list, etc to maintain forecast accuracy.
Follow up with clients on proposals and finalize all the arrangements in contract.
Answer and place telephone calls based on the company set standard.
Keep track of appointments and various meeting schedules.
Up-selling whenever possible as well as control expenses relating to the groups or function to ensure maximum net profit.
Project an image of discretion at any time while maintaining good relations with clients and all operating sections.
Performs any assignments as may be delegated by DOS / ADOS / Managers (GC&E).
Work arrangement
No
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