Assistant Banquet Manager

Assistant Banquet Manager
An Assistant Banquet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
2-4 years in a managerial position in a 4 / 5-star category hotel.
Good English skills, both written and verbal to meet business needs.
Familiar with computer systems.
Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
Strong leadership, people management and training skills.
Guest oriented and able to confidently build and exceed service standards.
Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
Strong interpersonal skills and attention to details.
Key strengths (under the 9 competencies) in people management, communication and planning.
Able to work under pressure and deal with stressful situations during busy periods.
Outgoing personality and willing to work for long hours
As the Assistant Banquet Manager, you will be responsible for performing the following tasks to the highest standards:
Maintain a high customer service focus by approaching your job with the customers always in mind.
Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
Actively seeking verbal feedback from customers and staff at every opportunity.
Agree on and implement actions to make improvements to customer service with consultation with your Manager.
Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Restaurant Manager.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Be available to assist on duty in the hotels during any busy days or special events.
Maintain a presence in the lobby, setting the example to team members for guest service.
Be proactive towards guests, assisting them with any reasonable request, and training all team members to see these things before guests ask.
Knowledgeable of Hilton departmental standards.
Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
Assess staff performance against standards.
Assist in implementing and following through with improvements identified.
Assist in preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions etc.)

Work arrangement
No