Operations Team Leader, AVP

Job Description:
Job Title: Operations Team Leader, AVP
Location: Bangalore, India
Corporate Title: AVP
Role Description
Supervises & monitors day-to-day business processes for Deutsche Bank Investment Services. AVP should have command on the business domain and should be familiar with Investment banking concepts specifically related to German markets/European markets.
Domain knowledge on one or multiple sub-domains is preferred. Major domain areas listed below:
Asset Services e.g. Corporate Actions, Reconciliations- Income/Stocks
Trade Processing- Trade Lifecycle, Settlements( Matching/Fails), Non Trades, Cancellation and Corrections
Tax Services- International Tax Reclaims, Compensation Tax Processing (Abgeltungssteuer), US Tax reporting
Operations Control- Securities activation
AVP should have 4-5 years’ experience in people management & performance management. Good command on German language with certification from premier institute will be an added advantage
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Analyzes business systems and functions; assists in identifying client’s requirement and provides appropriate documentation for processes.
Manage SLA’s as per agreed Service specifications.
Ensure workforce management, shift planning and maintain required workforce in office and work from home mode to effectively manage Business Operations and SLA’s
Should work and contribute in production environment (Processing/4 Eye check or Quality check)
Ensure defects are under check and agreed level of accuracies are being met by all processes. Ensure root cause analysis and continuous improvement plan is shared and discussed with team
Incumbent should strive to gain end to end knowledge of domain Candidate/Applicant.
Ensure people are motivated to perform, regular one-on-one discussions with people are held and all people related concerns are resolved keeping employee motivation high
Maintain attrition in team in line with organization’s attrition targets
Stake holder management (Internal/External)
Coordinate with projects/Change Management team for all market driven, client driven changes. Ensure all changes are successfully absorbed with no service disruption. Highlight any deviation to planned project milestones parameters.
Ensure all process documents are updated and necessary maintenance cycle is adhered
Ensure compliance under all audit’s (Internal/External) parameters/guidelines
Supervises the development of scope of services and requirements definitions. Assigns, structures, and supervises team deliverables to meet project schedules.
Incumbent should be able to analyze, responds and resolves issues and assists in re-evaluating priorities.
Trains and evaluates employees to enhance their performance & development. Addresses performance issues and makes recommendations for personnel actions.
Prepare monthly/weekly reports as per regulatory and governance requirements with onshore partners.
Ensures timely and transparent reporting of SLAs and other business-related topics to respective stakeholders including senior management
Your skills and experience
Basic Qualifications
Bachelor's degree or equivalent combination of education and experience. Bachelor's degree in Commerce is preferred.
Master’ degree in Commerce or business administration from reputed institute would be an added advantage.
German Language certification from premier Institute (Preferred)
10+ years of overall experience
4-5 years of leadership experience
Experience working with international clients preferably with Banking captive or 3rd party organizations.
Other Qualifications
Presentation skills
Analytical and business process development skills
Communication skills
Excellent command on MS Office skills particularly MS Excel and Power point.
Human relations skills to select, develop, mentor, discipline, and reward employees
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.