Apprentice

As Banking Servicing Network, we aspire to be the industry benchmark for operational excellence and innovation in banking – delivering seamless, secure and sustainable financial services that elevate the customer experience and power the growth of the company’s largest funding source. To this end, as a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from onboarding a Banking customer to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
Bachelor’s degree
Not more than 5 years of difference between highest education degree completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges
Ability to maintain confidentiality
Shift timings - 24*7 Rotational
Preferred Qualifications
Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment
Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Career development and training opportunities
Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
Ensuring we resolve customer queries/issues to the best of our ability
Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
Deliver on Employees, Customer and Shareholder metrics as per goals
Adherence to Quality and Compliance guidelines
Communicates Effectively and have ability to recognize tone and mood of customer through written communication
Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
End to end customer service via chat servicing
Ability to Address 2-3 conversations simultaneously

Work arrangement
Hybrid