Chief Manager Process Excellence

Company Description HDFC Life is one of India’s leading private life insurance companies, offering a broad range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), a premier housing finance institution in India, and abrdn plc, a leading financial services provider in the United Kingdom. The company’s diverse product portfolio addresses customer needs across protection, pension, savings, investment, and health, with customizable plans through optional riders at nominal cost. With around 500 branches reaching over 900 cities and towns in India and a liaison office in Dubai, HDFC Life has a strong, expanding presence supported by a large network of Financial Consultants. Candidates can learn more about the organization, its offerings, and culture by visiting www.hdfclife.com.
Role Description The Chief Manager Process Excellence is responsible for driving process improvement initiatives and operational excellence across business units at HDFC Life. This full-time, on-site role is based in Mumbai and involves analyzing existing workflows, identifying inefficiencies, and designing optimized processes aligned with organizational goals. The role includes implementing process frameworks, setting performance metrics, and leading cross-functional projects to enhance customer experience, productivity, and compliance. The Chief Manager will collaborate with senior leadership and stakeholders, facilitate workshops and training on best practices, and ensure continuous monitoring and governance of process changes. The position also requires preparing clear reports and presentations to communicate outcomes, insights, and recommendations to management.
Qualifications
Strong expertise in process excellence, including process mapping, redesign, and continuous improvement methodologies (e.g., Lean, Six Sigma).
Proficiency in data analysis, reporting, and use of analytical tools to derive insights and measure process performance.
Demonstrated ability to lead cross-functional projects, manage stakeholders, and drive change in complex organizational environments.
Excellent problem-solving, critical thinking, and decision-making skills, with a focus on customer-centric and compliant solutions.
Clear and concise communication skills, including presentation, documentation, and facilitation of workshops or training sessions.
Experience in insurance, financial services, or related domains is highly beneficial, especially in operations or process management roles.
Master’s or Bachelor’s degree in Business, Operations, Engineering, Finance, or a related field; professional certifications in Lean, Six Sigma, or process excellence are an advantage.
Ability to work on-site in Mumbai, collaborate effectively with diverse teams, and adapt to evolving business priorities.

Work arrangement
No