Process Specialist

Direct Walk-In Opportunity | Complaints Administration | TCS Kolkata | 5th September 2026
Walk-In Drive Location: TCS Gitanjali Park, Tata Consultancy Services Ltd., IT/ITES SEZ, Plot IIF/3, Action Area II, New Town, Rajarhat, Kolkata - 700156, West Bengal
Walk-In Drive Date: Saturday, 5th September 2026
Experience Required: 2-8 Years
Interview Timings: 9:00 AM - 12:00 PM
Role: Administration Assistant – Complaints
Preferred Domain Experience: Insurance
Shift: Rotational Shifts (including Night Shifts)
Qualification: Graduate and Above
Joining Preference: Immediate Joiners preferred
Who Should Apply?
Candidates with experience in the Insurance domain, particularly in Complaints Handling and Complaint Resolution.
Professionals with exposure to Quality Assurance, Audit, Compliance, or Regulatory Testing processes.
Experience in customer complaint investigations, root cause analysis, and process improvement initiatives.
Strong attention to detail with experience in maintaining records, tracking complaints, and ensuring process adherence.
Candidates with excellent customer communication, problem-solving, and stakeholder management skills.
Key Responsibilities
Handle and resolve customer complaints while ensuring fair customer outcomes.
Conduct complaint investigations, root cause analysis, and quality reviews.
Ensure compliance with regulatory requirements, policies, and service standards.
Documents need to carry: ID Proof (Original) & Photocopy, Updated CV, Passport Size Photograph, All Education Documents, All Experience Documents and Xerox copy of EPFO.
Eligibility:
Bachelor's degree (2 Years to 8 Years) can apply.
Minimum 15yrs of regular education (10th + 12th + 3 years Graduation)
Graduates through Open Universities/Correspondence graduates need not apply
Not more than 2 years of gap in Graduation or Employment.
Mode of Salary credit should be through bank from all the previous employers (No cash in hand)
Relieving letters from all the previous companies are mandatory
PFB the norms to be followed during the Interview process:
We will not be responsible for any loss of original certificates; it is the sole responsibility of the candidates.
Two / four-wheelers can be parked in the parking area.
Candidates must wait in the lounge.
Water dispensers are available.
Rest rooms are located near the wash area of the cafeteria.
"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately"

Work arrangement
No