Collection Analyst

Summary
As a Collections Analyst /Accounts Receivable.Administrator.II supporting Global Finance Services (GFS), you will manage customer account inquiries, resolve outstanding balances, and process payments to ensure account accuracy and currency. You will respond to documentation and information requests, coordinating with internal departments to meet client requirements. You will be a contact for all partners, ensuring communication. You will contribute to the efficiency of collections operations while ensuring compliance with service standards and internal policies. You will report directly to the Accounts Receivable Supervisor.
Main Responsibilities:
Manage inbound and outbound communications with clients by phone and email to address payment inquiries and ensure collections.
Document and communicate resolutions to both our teams and external clients regarding billing discrepancies and account issues.
Promote communication between customers and internal collectors, ensuring prompt and accurate responses to inquiries.
Manage accounts receivable, maintaining accurate records and updating collection activities in the system.
Analyze aging reports and escalate high-risk accounts, supporting financial close processes and reporting.
Collaborate with Finance, Sales, and Credit teams to resolve issues and improve collection efficiency.
High School Diploma as a minimum requirement. Bachelor's degree in finance, Accounting, Business Administration, or a related field as an ideal.
1–3 years of experience in collections, accounts receivable, or credit analysis.
Proficiency in ERP systems such as SAP, Oracle, or similar financial platforms.
Knowledge of accounting principles related to receivables and collections.
Experience with aging reports, reconciliations, and financial close processes.

Employment type
Full-time

Work arrangement
Hybrid