Senior Staff Inbound Product Manager

What you get to do in this role:
Own the roadmap, vision and requirements for conversational AI features.
Turn customer feedback into product improvements and roadmap priorities.
Guide product strategy that sets us up for success as we look to grow to $10B+ in revenue
Communicate product priorities and build consensus
Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Work with multiple teams to guide projects through development and bring high-quality products to life
Integrate usability studies, research and market intelligence into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-mode communications that convey a clear understanding of the needs of different audiences
Guide the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
Create clear PRDs, epics, stories, acceptance criteria, and success metrics.
Steer AI features including:
Disambiguation and clarification
AI Processing and progress messages
Document and multimodal experiences
Slot filling and information collection
Feedback intelligence
Fallback and error experiences
Identify and prioritize feature gaps across AI orchestrators.
Partner with engineering and design to deliver effective end-to-end customer experience.
Define testing, telemetry, quality, and performance requirements.
Support strategic customers, pilots, go-lives, and product escalations.
Coordinate dependencies and guidance across multiple teams
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-derived insights, or exploring AI's potential impact on the function or industry.
12+ years of software or enterprise product management experience
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Strong understanding of conversational AI, generative AI, agentic systems, or related technologies.
Experience being an enterprise customer or supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations.
Experience designing evaluation datasets, conducting comparative AI evaluations, and interpreting model-quality results.
Understanding of retrieval, knowledge bases, citations, prompt engineering, context engineering, and conversational orchestration.
Familiarity with design and collaboration tools such as Figma and Miro, and product-planning systems
Experience with enterprise AI products, including ServiceNow or similar Virtual Agent, Search, or AI Agent solutions.
FD21

Employment type
Full-time

Work arrangement
Hybrid