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Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist
In This Role, You Will
Own ARIS as product owner (or equivalent process repository), accountable for availability, performance, and user experience.
Administer ARIS environments: configuration, user/role management, access controls, licensing, upgrades/patching coordination, and release planning.
Define and maintain ARIS standards: modelling conventions, meta-model governance, naming standards, version control, and repository structure.
Manage integrations and data flows with reporting, workflow tools, document repositories, and CMDB/service tools (where applicable).
Oversee platform risk management: audit trails, evidence capture, retention, and controls aligned to internal policy and regulatory expectations.
Provide L3 support and problem management for ARIS incidents; drive root-cause analysis and permanent fixes; support periodic version upgrades.
Lead the RTB pod: stability, incident/problem/change management, service requests, continuous improvement; run agile/lean ceremonies; own SLAs/SLOs and operational metrics.
Senior stakeholder & people leadership: act as ARIS SME/trusted advisor, facilitate executive workshops, define reporting/dashboard requirements, coach pod members, and build resilience (runbooks/cross-skilling).
To be successful in this role, you should meet the following requirements:
8+ years’ experience across process architecture, enterprise tooling administration, and/or operational service leadership in a regulated environment (banking/financial services strongly preferred).
Proven hands-on ARIS administration (user/role design, repository governance, configuration, upgrades, and support).
Strong service delivery leadership using ITIL practices (Incident/Problem/Change/Request).
Audit/regulatory operating experience with a strong control mindset and evidence-based delivery.
Reporting and integration patterns experience (APIs, data extracts, automation) is highly desirable.
Strong written and verbal communication, able to translate technical/process topics for senior stakeholders.
ARIS modelling governance & standards knowledge (BPMN/EPC/other notations as applicable).
Core competencies: operational resilience mindset; metrics-driven performance management; agile/lean in operations; stakeholder management/influencing; structured problem solving (RCA, 5 Whys, Pareto, trend analysis).
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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