Live opening · Posted 5 days ago
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About the role and team
About the Role:
The Global Digital Experience team at Uber plays a crucial role in ensuring the development and rollout of products that drive the business forward. As a Program Lead, you will collaborate closely with cross-functional teams including Operations, Product, and Marketing to identify new business opportunities, prioritize product initiatives, and build and deploy cutting-edge tools to improve the quality of support products for Uber Eats Merchants
Improving B2B Experience is a key focus area for Uber, and we are looking for a self-starter who can lead technical scoping and Go-to-market initiatives for exciting products that will be used by business customers (Merchants) and internal Support teams.
The successful candidate will have strong technical and business acumen, be organized and able to quickly build strong partnerships across the business to drive rapid deployment and adoption of transformative tech
What You’ll Do:
Product planning: Work with regional product champions to gather insights for new product & feature intake. Knowledge of product development cycles.
Product rollout operationalisation: Work with several cross-functional teams to rollout a product or feature. Key areas of focus include but not limited to: testing, experimentation planning, communication, compliance tracking & collecting feedback
Execution tracking: Play a key role in the maintenance and reporting of projects and deliverables on an ongoing basis by working with the stakeholders. Help with the monitoring of deliverables using dashboards and trackers.
Data analysis & reporting: Create and deliver metric reporting in the agreed format while gathering insights from the stakeholders.
Documentation: Take ownership of creating and maintaining SOPs and other resources crucial for the operations. This would include PRDs, BRDs, Guidebooks and more.
Communication: Proactive coordination & communication of product rollouts with large audiences across Product teams and CommOps, including preparing presentation materials, and marketing events across communication channels
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