Learning Specialist IV

Job Description
About The Role and What You'll Need
About the Role
Work alongside our Community Operations team, Regional Comm Ops and Vendor Management on implementation of strategic and on-the-ground BPO L&D initiatives and provide L&D support, governance and performance management to our BPO L&D partners.
This role requires strategic thinking and excellence in problem solving, process orientation, project management, stakeholder management, and an understanding of how to analyze, track and report the quality & efficacy of our BPO training programs and its impact to performance.
CommOps is all about process efficiency, and as a BPO Learning Operations Specialist, you would be ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience. This role is about building a solid foundation for our BPO Learning programs, scaling it beyond what is today, and pre-empting what it will need to be.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
BPO Governance & Communication: Actively lead in BPO L&D syncs is essential for keeping BPOs informed of Uber priorities and upcoming programs, while also gathering insights on challenges and requests to effectively plan and support them. Oversee adherence to Uber L&D ways of working, ensuring compliance to L&D processes (e.g. ILC process, Sandbox, Weaver, 0-30 Insights Tracker, FG Error Reporting, FTC, Mass Enrollment, Deployment Trackers, STEP, TTP, LAT etc), and maintaining up-to-date BPO L&D resources.
Manage Training Deployment: Oversee and/or coordinate of training deployments working with internal & external teams (e.g. Vendor Management, WFM, QA, BPO teams etc.) ensuring deployment readiness by coordinating of TTTs, readiness of training materials (ILC/OLC), availability of trainer resources (ILC), and monitoring/reporting of completion via regional Deployment Trackers, while efficiently tracking and managing tasks through tools like Jira and Sprint Trackers
Project Management:
BPO Launches: Project manage and/or participate launches (e.g. process, product, LOB launches, migrations, site launches etc) ensuring trainer readiness, coordinating of TTT sessions, readiness of training materials (ILC/OLC), trainer resources, and monitoring/reporting of performance 30 days after go live.
Learning Content Management (LCM):