Group Reservation Coordinator

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group Reservation Coordinator, you’re not just supporting the hotel’s group booking process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
The elevated Signia by Hilton San Jose is searching for Group Reservation Coordinator to join the team.
Located across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. The hotel has 541 rooms and over 65,000 sq. ft. of meeting and function space, signature culinary experiences, an outdoor rooftop pool, and extensive fitness facilities.
Join our award-winning team and experience a workplace that values you! Enjoy a friendly environment, competitive health benefits, exciting career growth opportunities, and our exclusive Go Hilton travel discount program. Plus, enjoy complimentary meals during your shifts. We can’t wait to welcome you to the Hilton family!
The ideal candidate must have minimum one year of hotel front desk experience, knowledge of Hilton systems is highly preferred.
Classification: Full-time
Shift Pattern: Monday to Friday 9 am to 5 pm
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Work arrangement
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