Staff Engineer, ServiceNow (AI Ops & Event Management)

Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery
Job Description
REQUIREMENTS:
Experience - 5.5+ years
Strong experience in ServiceNow AIOps, Event Management, and ITOM
Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions
Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
Hands-on experience with ServiceNow Event Management and alert correlation capabilities
Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms
Strong understanding of IT Operations Management (ITOM) processes and best practices
Experience working with REST and SOAP APIs for integrations
Ability to translate business requirements into scalable technical solutions
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication and stakeholder management skills
Bachelor's degree in Computer Science, Engineering, or a related field
ServiceNow certifications in ITOM, Event Management, or AIOps will be an added advantage
RESPONSIBILITIES:
Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices
Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure
Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction
Develop and maintain integrations between ServiceNow and enterprise monitoring tools
Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub
Collaborate with stakeholders to gather requirements and design effective ITOM solutions
Configure and customize ServiceNow applications to meet business needs
Perform integration testing and ensure high-quality solution delivery
Troubleshoot and resolve application, integration, and platform-related issues
Support platform upgrades, deployments, and continuous improvement initiatives
Ensure adherence to ServiceNow development standards, governance, and security best practices
Participate in design reviews, code reviews, and provide technical recommendations
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Work arrangement
No