Deputy General Manager - Technology & Platform Development

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Role Purpose
Lead the strategy, product development, onboarding, orchestration, and engineering evolution of the Core Next Generation Connectivity Services (CNGCS) portfolio. The role requires expertise in TCx Lead-to-Order (L2O), Order-to-Cash/Order-to-Billing (O2C/O2B) journeys, Master Service Orchestrator (MSO) integrations, AI-driven automation, API ecosystems, and Programmable Networks to deliver seamless customer onboarding, automated service fulfilment, and Zero-Touch MACD capabilities across Hybrid and Core Next Generation Connectivity products.
Key Responsibilities
Drive portfolio strategy, product roadmap, lifecycle management, and transformation initiatives for CNGCS services.
Lead modernization of L2O, O2C/O2B, and T2R customer journeys through automation, orchestration, and digital transformation.
Own end-to-end telecom software product development, product onboarding, and service lifecycle management.
Lead implementation and integration of MSO, Cisco NSO, and orchestration platforms enabling automated fulfilment and service activation.
Drive adoption of Programmable Networks to support software-driven provisioning, dynamic bandwidth upgrades, self-service capabilities, and Zero-Touch MACD operations.
Design and govern API-led integrations across CRM, Order Management, Inventory, Fulfilment, Assurance, Billing, and Network platforms.
Provide Telecom domain expertise across OSS/BSS transformation programs leveraging TM Forum eTOM, SID, TAM/ODA frameworks.
Lead AI-enabled automation initiatives for fulfilment, assurance, service operations, and customer experience.
Manage PI Planning, Agile Release Trains, EPIC journeys, portfolio mapping, product development budgets, work estimations, and release governance.
Drive cross-functional alignment across CRAMER, Geneva, SFDC, SAP S/4HANA, ServiceNow, MSO, and child orchestration platforms.
Engage stakeholders through customer demonstrations, design reviews, UAT governance, and executive presentations.
Required Experience
Bachelor's degree in Engineering, Telecommunications, Computer Science, Information Technology, or related discipline.
12+ years of Telecom Software Product Development experience across Connectivity Services, OSS/BSS, Product Engineering, or Digital Transformation.
Proven expertise in L2O and O2C/O2B customer journey transformation.
Strong experience in MSO integration, service orchestration, and telecom product onboarding.
Experience delivering API-first architectures, AI-enabled automation, and customer lifecycle transformation initiatives.
Strong knowledge of Programmable Networks, service lifecycle automation, Zero-Touch Provisioning, and Zero-Touch MACD.
Hands-on understanding of Hybrid Connectivity and Core Next Generation Connectivity products.
Experience leading large-scale engineering modernization and transformation programs.
Mandatory Skills (Top 5)
TCx Customer Journey Transformation (L2O, O2C/O2B, T2R).
Master Service Orchestrator (MSO) & Service Orchestration Integration.
Programmable Networks, Network Automation, Zero-Touch Provisioning & MACD.
OSS/BSS Transformation & COTS Integration (CRAMER, Geneva, SFDC, SAP S/4HANA, ServiceNow).
Telecom Software Product Development, Product Onboarding, API-led Integration & Engineering Delivery.
Optional / Preferred Skills
Experience in Agile/SAFe delivery, including PI Planning, Agile Release Trains (ART), Portfolio Management, and EPIC execution.
Exposure to AI/ML-driven service operations, fulfilment automation, and assurance.
Expertise in TM Forum eTOM, SID, TAM/ODA, and Open APIs.
Hands-on knowledge of WAN, LAN, IP/MPLS, Routing, Switching, SD-WAN, SASE, SDN, and NFV technologies.
Experience within CNGCS, CCSS, Interactive Solutions (CIS), or similar Connectivity Product Onboarding portfolios.
Desirable Experience
Experience as a Digital Product Owner Lead within CNGCS, CCSS, CIS, or equivalent connectivity portfolios.
Product roadmap planning, service onboarding, orchestration-led activation, and customer journey modernization.
Management of product development budgets, business cases, portfolio investments, and delivery estimations.
Cross-functional system alignment across OSS/BSS ecosystems, orchestration platforms, and enterprise applications.
Strong stakeholder management across Product, Engineering, Architecture, Operations, and Commercial functions.
Technical Expertise
MSO, Cisco NSO, OSS/BSS, TM Forum Frameworks, Open APIs, CRM, CPQ, Order Management, Inventory, Assurance, Billing, CRAMER, Geneva, SFDC, SAP S/4HANA, ServiceNow, API Management, Microservices, AI/ML, Programmable Networks, SD-WAN, MPLS, Ethernet, Internet Services, SASE, SDN, NFV, Cloud-Native Platforms, Zero-Touch Provisioning and Service Activation.
Core Competencies
Strategic Portfolio & Product Leadership
Telecom Domain & Connectivity Services Expertise
Product Onboarding & Lifecycle Management
Customer Journey Transformation
Service Orchestration & Automation
Programmable Networks & Network Automation
AI & Digital Transformation
API Ecosystem & Enterprise Integration
OSS/BSS Architecture & Transformation
Engineering & Solution Leadership
PI Planning, Release Train & Portfolio Management
Business Analysis, Work Estimation & Budget Governance
Stakeholder & Vendor Management
Success Measures
Reduced L2O, O2C/O2B, and T2R cycle times.
Increased automation, orchestration maturity, and straight-through processing.
Successful onboarding of products onto orchestration platforms.
Delivery of Zero-Touch Provisioning and MACD capabilities.
Improved customer experience, operational efficiency, and service activation KPIs.
Achievement of PI objectives, release commitments, and portfolio roadmap outcomes.

Work arrangement
No