Customer Service Operations Associate

Company Description NoBroker.com is India’s first proptech unicorn and a brokerage-free property search platform that directly connects property owners with tenants and buyers. Founded in 2014 by alumni of IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker.com now serves over 3 million customers monthly across major Indian cities including Mumbai, Bengaluru, Pune, Chennai, Delhi-NCR, and Hyderabad. Backed by leading global investors, the company offers a wide range of real estate and home services such as verified property listings, online rental agreements, packers and movers, home services, home loans, and society management software through NoBrokerHood. With a team of over 2,000 professionals, NoBroker.com emphasizes a meritocratic, growth-oriented, and fun work culture with competitive compensation and benefits. The company continues to expand rapidly, offering significant learning and career growth opportunities for driven team members.
Role Description The Customer Service Operations Associate is a full-time, on-site role based in Bengaluru South. This role involves handling customer queries and concerns across multiple channels, ensuring timely resolution and a high level of customer satisfaction. The associate will manage service operations workflows, track and update customer records, coordinate with internal teams to resolve issues, and follow established processes to improve service quality. Daily responsibilities include responding to customer support requests, analyzing recurring issues, sharing feedback with operations and product teams, and adhering to performance metrics and service-level agreements. The role also requires suggesting process improvements, maintaining clear and professional communication, and contributing to a customer-centric culture.
Qualifications
Candidates should possess strong skills in Customer Service Operations and Service Operations to manage end-to-end support processes efficiently.
Candidates should possess skills in Customer Support and Customer Satisfaction to handle queries professionally and ensure positive customer experiences.
Candidates should possess solid Analytical Skills to identify patterns in customer issues, track performance metrics, and support process improvements.
Strong spoken and written communication skills in English (and local languages as a plus), with the ability to explain solutions clearly and empathetically.
Ability to work on-site in Bengaluru South, handle high-volume workloads, and use CRM or ticketing tools effectively.
Prior experience in customer service, operations, or real estate/proptech environments is preferred but not mandatory.
Undergraduate degree in any discipline or equivalent practical experience; comfort with basic computer applications and online platforms.

Work arrangement
No