Transition Manager

Job Requirements*
10+ years of experience in IT Infrastructure Services, Managed Services, Service Delivery, or Program Management.
Proven experience managing end-to-end transitions, transformations, and service onboarding engagements.
Strong understanding of ITIL processes, Managed Services lifecycle, and transition frameworks.
Experience managing knowledge transfer (KT), reverse KT, service validation, and operational readiness activities.
Expertise in transition planning, governance, risk management, resource onboarding, and delivery setup.
Experience working with global customers, delivery teams, vendors, and partner organizations.
Strong project management skills with exposure to tools such as MS Project, ServiceNow, JIRA, and SharePoint.
Excellent communication, stakeholder management, negotiation, and leadership skills.
Ability to manage multiple workstreams across infrastructure towers, cloud, network, security, workplace, and service desk environments.
Experience in manufacturing or large enterprise IT outsourcing engagements is preferred.
Key Responsibilities*
Transition Planning & Execution
Lead end-to-end transition programs from contract signing through steady-state operations.
Develop and manage detailed transition plans, milestones, dependencies, and timelines.
Ensure successful migration of services, processes, tools, documentation, and operational ownership.
Establish governance structure, reporting mechanisms, and transition controls.
Knowledge Transfer Management
Plan and execute KT, Reverse KT, Playback Sessions, and Service Acceptance activities.
Validate process documentation, SOPs, runbooks, and operational procedures.
Ensure knowledge capture and readiness of support teams before Go-Live.
Service Readiness & Operational Acceptance
Drive operational readiness reviews across all technology towers.
Ensure SLA, KPI, monitoring, escalation, support model, and tooling readiness.
Facilitate service acceptance sign-off from stakeholders.
Governance & Stakeholder Management
Conduct weekly and monthly governance reviews with customers and leadership teams.
Provide transition status reports, RAID logs, executive dashboards, and milestone updates.
Manage customer expectations and coordinate cross-functional teams globally.
Risk & Dependency Management
Identify transition risks, issues, dependencies, and mitigation plans.
Track critical actions and drive closure through governance forums.
Escalate impediments proactively to minimize transition delays.
Resource & Financial Management
Coordinate onboarding of resources, access provisioning, training, and environment readiness.
Support budgeting, resource forecasting, and transition cost tracking.
Manage third-party vendors and partner deliverables during transition phases.
Continuous Improvement & Transformation
Drive process optimization, automation, and standardization initiatives.
Identify opportunities for service transformation and operational efficiency.
Support transition-to-transformation roadmaps and service improvement plans

Work arrangement
No