Customer Support Executive (Chat)

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!
Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on..
What makes the role meaty?
Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
Customer’s first point to contact with a view of customer loyalty and highest customer retention.
Follow communication “scripts” when handling different topics
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extramile
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Meet personal/team qualitative and quantitative targets
Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
Handle all types of queries from customers with confidence and keep records of all the conversations.
Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
Educate and empower our customers and provide better support through Licious
Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
Provide solutions and guide the customer through to resolution
Escalate critical support issues to the appropriate channel
Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
Ensure customers have a pleasant experience with customer service even when they face problems with product
Working Hours: 10 hours 5 days a week. The 10 hour shift will be anytime within 6 am to 11pm (split shift option may be implemented as per business requirement). Week offs on a weekday and Saturday- Sunday will be working.
Mode of working/ Job Location: Work from Home
We hope that you have...
Education: Graduation/HSC qualified.
A laptop with below requirements:
Minimum of 4 GB Ram
I3 or higher process 128 GB storage space
Windows10
Mini UPS for WiFi Routers
A stable broadband or mobile internet connection.The connection speed has to be a minimum of 50MBPS.

Work arrangement
No