Guest Service Agent

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Besides that, you are always there to assist our guests and help them solve any potential complaints. Lastly, you are a great up seller and you are capable of achieving the best occupancy and room revenue for the hotel.
Do you recognize yourself as our Guest Service Agent? Then we are looking for you!
Besides an enthusiastic personality you are / you have;
Experience in providing service, preferably in a hotel and/or at the reception
A real team player with a ‘Hands on’ mentality
A hospitable attitude and great up sell skills
Communicative skills in English and preferably also in Dutch
Flexible to work, also in evenings, nights and weekends
Able to start at 06:30 AM for a morning shift and finish at 23:00 PM for an evening shift
In the possession of a valid residence and working permit for the Netherlands
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Work arrangement
No