Branch Operations Manager_Bangalore

Job Purpose
Job Purpose Description
Pre Disbursement Activities
Prepare and issue required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note within given timelines
Provide standard legal and security documents to the Relationship Manager, depending on type of product and security within stipulated timelines
Verify and execute complex documentation in full compliance with the internal standards and external regulatory requirements
Scrutinize customer documents to check if in order. In case of discrepancies, share details with Relationship Manager to complete/ rectify the documentation.
Check facility legal & security documents executed by the customer and ensure pre-activation check points are completed
Track and update PDDs and OTC in the system/ excel for new/existing release of limits.
Ensure daily execution of documentation in full compliance with the internal standards and external regulatory requirements
Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note
Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines
Ensure customer submitted documents are checked within the given timelines. In case of discrepancies, share details with Relationship Manager to complete/ rectify the documentation
Support in smooth resolution of complex documentation issues
Post Disbursement
Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required
Ensure completion of all activities related to security perfection of assets - CERSAI
Ensure renewal tracking done by the team and ensure that renewal letters are prepared and issued within stipulated timelines Supervise the loan booking and servicing activities for their respective zones and ensure they are completed within the stipulated TAT
Ensure that only completed files are getting processed by the operations team at the branch level
Handle service level escalations and complaints for HNI customers and authorise high value transactions / complex/ structured transactions.
Oversee closure and foreclosure activities at the branches
Ensure data and evidence for all legal litigation cases of defaulters on a case to case basis
Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis
Ensure updation of drawing power in case of stock based limits
Ensure renewal of insurance on collateral to safeguard the portfolio
Process Controls & Checks
Ensure all policies and processes related to loan processing and disbursement are up to date and followed by the team
Conduct internal branch audits at regular intervals to ensure there are no critical observations
Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines
Ensure ROC, CERSAI and SRO charge registration is completed within given timelines
Stakeholder/ Vendor
Management
Ensure requests of all case logins from branches are being timely attended by vendors. Escalation point for issues in logins
Ensure that the team is having regular interactions with the Relationship Manager to complete correct documentation at the customer’s end
Attend meetings with Sales and Risk team to discuss outstanding PDDs/OTCs, issues and escalations
Liaise with statutory, regulatory and external third parties for conducting audits for branches in their zones
Liaise with external vendors for storage of property related documentation, prepare and sign an agreement with the vendor and conduct regular audits at vendor site
Compliance Management & Reporting
Ensure adherence on all policies and processes related to loan processing and disbursement within the Retail Assets operations team
Ensure timely submission of data, files for audit to concurrent, internal & statutory auditors
Maintain data for tracking performance metrics, defect ratio and SLAs and identify trends/ patterns that need to be addressed in order to drive greater efficiencies
Ensure all compliance points of Operations functions which is signed off for the board quarterly, are taken care of while processing.
Stakeholder/ Vendor
Management
Work with Business teams, Risk & Compliance, Legal & IT as well as Collections teams to agree process improvements and identify solutions
Facilitate statutory, regulatory and external third parties during key audit/ compliance/ transaction milestones
Work on vendor empanelment processes and contracting and ensure proper movement of transactions to & from the vendor’s desk.
Work closely with key individuals within cross functional teams wherever processes are interlinked with our function.

Work arrangement
No