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Description
Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video.
Key job responsibilities
Provide technical support for Prime Video's core technology systems
Troubleshoot and resolve complex technical issues
Develop and maintain support scripts and documentation
Collaborate with cross-functional teams to improve system reliability
Perform root cause analysis and implement preventive measures
A day in the life
Monitor system performance and respond to critical incidents
Conduct in-depth technical investigations
Create and update technical documentation
Engage with internal stakeholders to resolve escalated technical challenges
About The Team
Prime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.
Basic Qualifications
2+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience communicating technical details verbally and in writing
Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting
Exposure to AI-powered tools for diagnostics, triage, or operational support
Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence
Preferred Qualifications
Knowledge of networking protocols such as HTTP, DNS and TCP/IP
Knowledge of AWS or cloud technologies
Understanding of video encoding and transcoding technologies
Knowledge in software development or scripting in modern programming languages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Dev Center India - Hyderabad
Job ID: A10529552
Work arrangement
No
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