Customer Service Representative

Company Description Mitra by Healthysure is India’s premier claim-focused insurance platform, dedicated to making complex insurance policies simple and stress-free. The company offers personalized guidance across health, life, home, and cyber insurance to help individuals and families choose the right coverage. Mitra provides a dedicated claim expert who supports customers from initial documentation through final settlement. With a strong focus on trust, transparency, and peace of mind, Mitra works to ensure a smooth insurance and claims experience for every customer.
Role Description This is a full-time remote role for a Customer Service Representative at Mitra. The role involves responding to customer inquiries via phone, email, and chat, and providing clear information about insurance products and claims processes. The Customer Service Representative will assist customers with policy details, guide them through claim initiation, and coordinate with internal teams to resolve issues promptly. Daily tasks include documenting interactions, tracking case status, following up to ensure resolution, and maintaining high standards of customer satisfaction. The role also includes identifying recurring customer pain points and sharing feedback to help improve processes and overall customer experience.
Qualifications
Candidates should possess skills related to Customer Service and Customer Support.
Candidates should possess skills related to Customer Satisfaction and Customer Experience.
Candidates should be comfortable working in a Customer Service Representative capacity.
Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
Empathy, patience, and active listening skills, with a customer-first mindset.
Ability to work independently in a remote environment, manage time effectively, and handle multiple queries at once.
Basic computer proficiency and familiarity with CRM or ticketing tools; prior experience in insurance or financial services is an advantage.
Relevant education or equivalent practical experience in customer support, operations, or a related field.

Work arrangement
No