Technical Customer Support

Company Description RMV Workforce LLP is a forward-thinking consulting firm that partners with businesses across IT, Non-IT, and BPO domains to drive growth and innovation. Based in India, the organization focuses on helping clients solve complex challenges and transform their industries. Team members work in a collaborative, inclusive environment that values diversity, professional development, and continuous learning. RMV Workforce LLP offers opportunities for individuals who want to build impactful careers and contribute to shaping the future of business.
Role Description The Technical Customer Support role is a full-time, on-site position based in Gurugram. In this role, the team member will handle customer inquiries, provide technical assistance, and resolve product or service-related issues through phone, email, and chat. Daily responsibilities include diagnosing technical problems, performing step-by-step troubleshooting, documenting cases, and following up to ensure customer satisfaction. The role involves collaborating with internal teams to escalate complex issues, update knowledge bases, and suggest improvements based on recurring customer feedback. The Technical Customer Support professional is expected to maintain a high standard of service quality and adhere to company guidelines and performance metrics.
Qualifications
Candidates should possess strong Customer Support and Customer Satisfaction skills, with the ability to manage inquiries professionally and maintain positive client relationships.
Candidates should possess solid Technical Support and Troubleshooting skills to identify, analyze, and resolve technical issues efficiently.
Candidates should possess good Analytical Skills to interpret customer problems, recognize patterns, and propose effective solutions.
Excellent written and verbal communication skills, with the ability to explain technical information in a clear, user-friendly manner.
Ability to work on-site in Gurugram, manage time effectively, and handle multiple cases in a fast-paced environment.
Relevant experience in technical or customer support, preferably in IT, BPO, or related fields.
Basic understanding of common software, hardware, and networking concepts; familiarity with ticketing or CRM systems is an advantage.
Diploma or bachelor’s degree in a technical, business, or related discipline is preferred, or equivalent practical experience.

Work arrangement
No