Customer Experience Executive

(This is a 6 month contractual role with the of 20k per month, please dont apply if the salary expectation is higher)
ABOUT US
Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.
ABOUT THE ROLE
We are looking for a Customer Experience Executive to handle customer queries, provide support, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, patience, and a customer-first mindset.
KEY RESPONSIBILITIES.
Handle inbound and outbound customer calls, emails, or chats
Resolve customer complaints and provide appropriate solutions
Maintain records of customer interactions and transactions
Follow up with customers to ensure issue resolution
Provide accurate information about products/services
Escalate complex issues to the relevant department
Maintain a positive and professional attitude toward customers
KEY REQUIREMENT
Strong verbal and written communication skills
Good problem-solving abilities
Basic computer knowledge (MS Office, CRM tools)
Ability to handle pressure and manage time effectively
Active listening and interpersonal skills
Minimum qualification: 12th pass / Graduate (preferred)
WHY JOIN US?
Competitive pay
Exciting opportunity to be part of high paced start-up.
Great work culture.
Health benefits
Flexible work timings

Work arrangement
No