PMO Coordinator

Responsibilities:
Coordinate and manage the incident management process.
Monitor incident SLAs and ensure timely resolution.
Facilitate major incident calls and stakeholder communication.
Track Root Cause Analysis (RCA) and corrective actions.
Prepare incident dashboards and management reports.
Drive process improvements and ensure adherence to ITSM best practices.
Coordinate resource allocation and ensure effective utilization of resources.
Requirements:
Strong experience in PMO and incident management.
Good knowledge of ITIL/ITSM processes.
Strong coordination, stakeholder management, and communication skills.
Good reporting and analytical skills.
Proficiency in MS Excel and PowerPoint.
Experience with incident tracking tools such as ServiceNow, Jira, etc.
Experience in resource allocation will be preferred.

Experience
8-12 yrs