Guidance Counsellor

A guidance counsellor's role is simple; it mainly consists of speaking with potential clients over the phone, collecting some basic information and helping them understand the process they would embark upon. We are not, however, driven by sales quotas or the like but instead measure by the quality of each interaction. We have the information to change lives, and thus it is our responsibility to do so. The guidance counsellor is the first point of contact to guide people to this possible life-changing experience.
Responsibilities:
Engage with Incoming Leads: Actively listen and engage in detailed conversations with potential clients to understand their health needs.
Communicate Program Information: Clearly convey the limitations and processes of the programme to ensure potential clients have a realistic understanding.
Client Check-Ins: Regularly follow up with onboarded clients to gauge their satisfaction and address any concerns.
Empathy in Client Interactions: Be attentive to clients' current situations, showing empathy and understanding of their positions.
Collaboration with Medical Team: Work closely with Amura's medical team to address and resolve client requests effectively.
Utilise Lead Management Software: Familiarise yourself with and use Amura's internal lead management software to track interactions and manage leads efficiently.

Experience
0-4 yrs