Consultant

The candidate will have responsibilities across the following functions:
Day-to-day activities include:
Creating scripts in PowerShell.
Analysing and resolving Windows OS and application issues.
Remediating vulnerabilities.
Provisioning VDI.
Leading and participating in technical incident bridges.
Coordinating efforts across teams.
Articulating technical issues using executive language when presenting findings.
Analysing incident history and determining actionable trends.
Cross-Functional Relationships:
Maintain regular contact with peers, technology service owners, and middle management.
Partner closely with Infrastructure teams: Engineering, Operations, and the Help Desk.
Authorities/Decision Rights:
As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness.
Job Dimensions:
Engineering and Operational support: (5 days a week).
On-site daily support with Remote access capability.
Requirements:
6 years of related experience in Windows endpoint Services and Support, preferably at an FI or other large, complex organisation.
You can demonstrate knowledge and experience in:
Endpoint Incident Support and Triage (Expert)
Troubleshooting Windows Operating System (OS) and components (Expert)
Configuring and Troubleshooting Printers (Expert)
Vulnerability Remediation (Intermediate)
Windows OS Automated Deployment Methodologies (Intermediate)
In-Place Updates (IPU)
Driver/Firmware Updates
Automation and Scripting with PowerShell and VBS (Intermediate)
Application Support (Intermediate)
Web Browsers
Document Viewers
Compression Software
Terminal Emulation
Modern device provisioning through Intune and Autopilot (Working knowledge).
Intune policies including device configuration, device compliance, application configuration, and application protection (Working Knowledge).
Windows security fundamentals (Working Knowledge).
Windows OS feature update cadence (Working Knowledge).
Azure Services including Active Directory, Dynamic Groups and DevOps (Working Knowledge).
Active Directory Concepts including User and Group Management, Group Policy and Login Scripts (Working knowledge)
OS Policy Configuration Support (Working knowledge)
Microsoft Endpoint Configuration Manager including Software Deployment and Remote Control (Working knowledge)
Virtual desktop environments including Hyper-V, VMware, Citrix, Azure (Working Knowledge)
VDI Provisioning capabilities using Citrix Director and VMware vSphere are an asset.
Strong Communication - Whether articulating ideas in writing or verbalising solutions and challenges, communication is critical to ensure clarity in all aspects of work
Relationship Management/Teamwork - Work closely with clients, peers, and mentors to develop, test, and implement solutions. Take a consultative approach to interactions on initiatives and when advising clients on solutions.
Understanding Requirements - Track and analyse the operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate, and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.
Decision Making and Critical Thinking - Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.
Planning - Ability to contribute to operational (short-term) and tactical (1 - 2 years) planning.
Service Management - Knowledge of the asset and process management practices, requirements, and support services.
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You have a passion for client service, and you want the work you do each day to result in a positive client experience.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

Experience
7-11 yrs