Order Management Specialist - Sales Operations

The Order Management Specialist - Sales Operations plays a key role in executing day-to-day order and contract operations across the quote-to-cash lifecycle. This position is responsible for ensuring accuracy in order processing, maintaining alignment with contract terms, and supporting some renewal quote generation. This role works cross-functionally with Sales, Customer Success, Legal, and Finance to ensure timely and accurate processing of orders and renewals.
The core responsibilities for the job include the following:
Order Processing and Order Management:
Process customer orders and enter accurate data into CRM and billing systems.
Review contracts and validate alignment with pricing, terms, and order details.
Ensure approvals are in place and orders meet internal policy requirements.
Collaborate with legal and finance to resolve discrepancies.
Respond to sales enquiries related to orders and invoices and support order corrections as needed.
Sales Support:
Provide first-level administrative sales support.
Support the end-to-end opportunity lifecycle, including renewal quoting as needed.
Serve as a data steward for accurate partner, prospect, and customer data within Salesforce.
Requirements:
Detail-orientated with a strong focus on accuracy.
Organised and able to manage high-volume work.
Strong communication and cross-functional collaboration skills.
Process-driven with a focus on data quality.
2+ years of experience in order management, sales operations, or a similar role.
Experience with contracts, subscriptions, or SaaS billing.
CRM experience (Salesforce preferred).
Preferred Qualification: Undergraduate degree from an accredited university.
Security Requirements:
Conduct duties and responsibilities in accordance with AWN's information security policies, standards, processes and controls.
Background checks are required for this position.

Experience
2-6 yrs