Implementations Manager

Responsibilities:
Training, User Testing Management and Reporting: Defining the training and testing strategy to support the project's requirements and working with clients to accurately plan, track, report and expedite all phases of testing, challenging clients on change vs defect and ensuring development activity is focused on the essential issues for the priority milestones. Working with the client to have clean and accurate data on test execution progress, issue tracking and delivery.
Data Integration / Configuration Definition: Working with our clients to define upstream and downstream data integration mapping, and any associated configuration to support the client's business.
Migration/Conversion: Definition of the conversion strategy and the runbook to execute it. Managing mock conversions and final go-live, ensuring any issues from the mocks are reported and tracked to completion in a good time for subsequent mock runs. Includes reporting, internally and externally, for all mock and go-live activities to ensure good governance.
Planning and Execution: Participating in all phases of the planning, governance and delivery of the implementation activities, including supporting clients during mock conversions and go-live weekends.
Risk Identification and Management: Identifying project risks, issues and dependencies and providing appropriate mitigation and timely escalation.
Team Management- day-to-day management of the implementation resources assigned to a project. May include direct team management or working in a matrix manner.
Environment Management: Definition, execution and reporting of environment runbooks, and the definition of integration points, monitoring and control frameworks and releases. Release management also includes communicating release content and timing with clients and internal teams.
Production Readiness: Managing the checklist and collaborating with internal and client stakeholders to ensure projects are successfully implemented on time, robust and secure. Includes internal reporting on progress to enable good governance.

Experience
5-9 yrs