Online Sales Specialist

Company Description Flower Organics India is a skincare brand that brings traditional, kitchen-based skin formulas to modern consumers, combining pure ingredients with appealing fragrances. The company focuses on making gentle, everyday skincare products using natural components such as masoor dal, saffron, and raw milk, processed with contemporary technology for all skin types. Flower Organics also offers specialized blends for younger customers experiencing concerns like acne, pimples, dandruff, and uneven skin tone. Founded by a skincare professional with over a decade of industry experience, the brand was created to provide pure, organic alternatives to chemical-heavy products. Its mission is to make safe, unique skincare solutions widely accessible without side effects.
Role Description The Online Sales Specialist is a full-time, on-site role based in Kolkata. This role is responsible for driving online sales through marketplaces, social media channels, and the company’s website, including listing products, optimizing content, and managing pricing and promotions. The Online Sales Specialist will respond to customer inquiries, provide product information, resolve issues, and ensure a positive online buying experience. Daily tasks include monitoring orders, coordinating with logistics and inventory teams, tracking sales performance, and preparing reports. The role also supports online marketing campaigns, collaborates with the marketing team on promotions, and shares customer feedback to improve products and services.
Qualifications
Strong Sales and Online Marketing skills to manage digital platforms, campaigns, and promotions.
Excellent Customer Service and Communication abilities for handling inquiries, guiding buyers, and resolving issues.
Experience in Training or mentoring team members on online sales processes, tools, and best practices.
Comfort with e-commerce platforms, social media tools, and basic data analysis or reporting.
Prior experience in online sales, retail, or beauty/skincare industry is an advantage.
Ability to work on-site in Kolkata, manage multiple tasks, and meet sales targets.
Minimum educational qualification: graduate degree or equivalent; business, marketing, or commerce background preferred.

Work arrangement
No