Assistant branch head

Company Description Medcity Study Abroad, powered by Medcity International Overseas Corporation, is a trusted consultancy focused on overseas education and international healthcare careers. The organization supports students and professionals with study abroad programs, university admissions, nursing and healthcare placements, student visa guidance, language training, and global career pathways in destinations such as Germany, the UK, Ireland, Canada, Australia, and Europe. A dedicated expert team offers personalized counselling, transparent guidance, and end-to-end support to simplify the overseas education and migration process. From course selection and university admissions to visa assistance, licensing support, and career counselling, Medcity Study Abroad helps individuals make confident decisions and build successful global futures. Based in India, the company serves students and professionals worldwide.
Role Description The Assistant Branch Head is a full-time, on-site role based in Kochi. This role supports the Branch Head in overseeing daily branch operations, including managing counselling activities, supervising staff, and ensuring high-quality service delivery to students and healthcare professionals seeking overseas opportunities. The Assistant Branch Head coordinates admission and visa processing workflows, monitors performance metrics, and maintains compliance with internal policies and partner institution requirements. Responsibilities include handling escalated client queries, contributing to local marketing and outreach initiatives, preparing branch reports, and ensuring smooth communication between the branch, central teams, and international partners. The role also involves supporting training of team members, fostering a collaborative work environment, and helping drive branch growth and client satisfaction.
Qualifications
Strong leadership, team management, and people coordination skills to support branch operations and staff performance.
Excellent communication, interpersonal, and counselling skills to engage with students, professionals, and stakeholders effectively.
Organizational, time management, and multitasking abilities to handle multiple processes such as admissions, visas, and documentation.
Customer service and problem-solving skills to manage client queries, resolve issues, and maintain high satisfaction levels.
Basic proficiency in MS Office tools, CRM or student management systems, and comfort with digital platforms used for admissions and counselling.
Knowledge or exposure to overseas education, international admissions, or healthcare migration pathways is highly beneficial.
Bachelor’s degree in any discipline; a postgraduate qualification in management, education, or related fields is an advantage.
Prior experience in a counselling center, education consultancy, training institute, or similar service-oriented environment preferred.
Ability to work on-site in Kochi, with a professional attitude, integrity, and commitment to student success and organizational goals.

Work arrangement
No