Service Advisor

Company Description Subas Motors Pvt Ltd is an automotive dealership and service provider committed to delivering reliable vehicle maintenance and customer-focused solutions. The company focuses on quality workmanship, transparent service processes, and long-term customer relationships. Team members work closely with vehicle owners to ensure safe, efficient performance and timely service support. Subas Motors Pvt Ltd offers opportunities for growth in aftersales operations and values professionalism, integrity, and accountability in every interaction.
Role Description The Service Advisor role is a full-time, on-site position based in Dasarathapur. The Service Advisor will be responsible for greeting customers, understanding their vehicle concerns, and documenting service requirements accurately. Daily tasks include coordinating with technicians, preparing job cards, explaining recommended services and estimates, and obtaining customer approvals. The role involves monitoring work progress, updating customers on status and timelines, and ensuring vehicles are delivered on schedule. The Service Advisor will handle customer queries, resolve complaints, maintain service records, and support aftersales initiatives to enhance customer satisfaction and retention.
Qualifications
Strong customer interaction capabilities, including Customer Service, Customer-focused Service, and Customer Satisfaction skills.
Excellent Communication skills for explaining technical information in clear, accessible language.
Understanding of Aftersales processes, including service follow-ups, feedback collection, and retention activities.
Basic knowledge of automotive systems and service procedures, with the ability to interpret service reports.
Good organizational and time-management skills to handle multiple service appointments and priorities.
Proficiency in using service management software or digital tools for documentation and scheduling.
Ability to work collaboratively with technicians, parts staff, and management in a fast-paced environment.
Relevant experience in an automotive service or customer-facing role; a diploma or degree in automotive, business, or related field is advantageous.

Work arrangement
No