Telecaller

Company Description Truegrow Capital is a growing financial services organization focused on providing accessible investment and financing solutions to a diverse range of clients. The company is committed to transparent communication, customer education, and long-term financial partnerships. Team members are encouraged to collaborate, share ideas, and contribute to improving client experience and service quality. Truegrow Capital offers opportunities for professional growth and learning in a structured yet supportive environment.
Role Description The Telecaller role at Truegrow Capital is a full-time, on-site position based in Dehradun. The Telecaller will make outbound and receive inbound calls to inform prospective and existing clients about the company’s financial products and services, answer queries, and guide them through basic processes. Daily tasks include maintaining call records, updating client information in the system, following communication scripts where required, and ensuring high standards of courtesy and professionalism. The Telecaller will work closely with the sales and customer service teams to schedule appointments, follow up on leads, and support conversion and retention efforts. The role also involves achieving call targets, providing feedback from clients, and adhering to company policies and compliance guidelines.
Qualifications
Strong verbal communication skills in English and Hindi, with clear and confident telephone etiquette.
Ability to handle outbound and inbound calls, manage follow-ups, and maintain accurate records of interactions.
Basic computer proficiency, including use of CRM tools, spreadsheets, and email for documentation and reporting.
Customer service mindset, with patience, active listening, and the ability to build rapport over the phone.
Minimum high school diploma; a graduate degree in any discipline is an advantage.
Prior experience in telecalling, call center, or sales support roles in financial services is preferred but not mandatory.
Comfort working in an on-site office environment in Dehradun and meeting daily performance targets.
Ability to work collaboratively with sales and operations teams and adapt to structured processes and feedback.

Work arrangement
No