Ecommerce Specialist

Company Description Rare thread is a growing ecommerce brand focused on delivering quality products and a smooth online shopping experience. The company emphasizes modern, customer-centric practices and data-driven decision-making to improve performance across digital sales channels. Team members are encouraged to contribute ideas, collaborate across functions, and take ownership of their work. Rare thread offers opportunities to develop skills in ecommerce operations, digital merchandising, and online customer engagement.
Role Description The Ecommerce Specialist is a full-time hybrid role based in Surat, with flexibility for some work from home. This role manages daily ecommerce operations, including product listings, pricing updates, inventory checks, and ensuring accurate and compelling content across online platforms. The specialist monitors website performance, analyzes sales and customer behavior, and suggests improvements to increase conversion and average order value. Responsibilities also include coordinating with customer service to resolve order or product issues, supporting online promotions, and maintaining consistent brand standards. The role involves regular collaboration with sales, marketing, and operations teams to ensure a seamless end-to-end customer experience.
Qualifications
Candidates should possess strong E-Commerce and Sales skills for managing online catalogs, promotions, and revenue growth.
Candidates should possess solid Analytical Skills to interpret performance metrics, identify trends, and support data-driven decisions.
Candidates should possess excellent Customer Service and Communication skills to handle queries, resolve issues, and collaborate with internal teams.
Relevant experience with ecommerce platforms (such as Shopify, WooCommerce, or marketplace portals) and basic understanding of digital marketing or SEO is beneficial.
Strong attention to detail, time management, and the ability to work independently in a hybrid environment are preferred.
A diploma or degree in business, marketing, commerce, or a related field, or equivalent practical experience in ecommerce operations, is an advantage.

Work arrangement
No