Mortgage Loan Processor

Company Description Star BPO Services Pvt. Ltd. is the sister concern of Star Home Loans, Australia, which has been supporting customers with diverse financial services for over 25 years. The company focuses on making loan approvals and refinancing processes faster, simpler, and easier for clients. A dedicated team of finance experts delivers strong customer service and strategic home loan suggestions tailored to individual needs. Star BPO Services emphasizes clear communication, helping customers understand each step of the process and make informed financial decisions. The organization values personalized solutions, recognizing that every customer has unique requirements and financial goals.
Role Description This is a full-time, on-site Credit Analyst / Loan Processor role based in Delhi. The role involves reviewing loan applications, assessing creditworthiness, and analyzing financial documents such as income statements, bank statements, and credit reports. The Credit Analyst / Loan Processor will verify applicant information, ensure compliance with internal policies and regulatory requirements, and prepare accurate loan files for underwriting and approval. Responsibilities include coordinating with finance advisors, lenders, and customers to obtain missing documentation, clarify loan terms, and resolve queries. The role also requires maintaining detailed records, updating loan processing systems, and contributing to a smooth, customer-focused loan experience.
Qualifications
Strong analytical and financial assessment skills, including the ability to interpret income, assets, liabilities, and credit reports.
Knowledge of lending processes, home loan products, and basic regulatory and compliance requirements in financial services.
Proficiency with office productivity tools and loan processing or CRM systems, with attention to data accuracy and documentation.
Effective communication and interpersonal skills to interact with customers, advisors, and internal teams in a clear and professional manner.
Organizational and time-management abilities to handle multiple loan files, prioritize tasks, and meet processing deadlines.
Prior experience in credit analysis, loan processing, or banking operations is an advantage.
Commitment to ethical conduct, confidentiality, and delivering high-quality customer service.
🕐 Shift: Early Morning Shift – 6:30 AM to 3:00 PM
📅 Working Days: 5.5 days per week
🌴 Week Offs:All Sundays + 2 Saturdays off every month

Work arrangement
No