Manager, Product Design

What you get to do in this role:
Directly manage, mentor and develop 3–5 designers
Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world
Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps
Distill complex problems into clear goals and requirements for the design and research team
Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance.
Drive the growth of user-centric, collaborative culture across the Business Unit
Evangelize design strategy and product vision across the global, distributed design teams
Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans.
Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others.
Lead your team through rapid iterations of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions.
Oversee your team's work: detailed mockups and prototypes and behavior specifications.
Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification.
Participate in documentation development process such as user experience specifications, testing and evaluation.
Work closely with product management in UX ideation and innovation.
Travel up to 20% of the year
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 3 years of experience managing people and/or leading design teams
Minimum 10+ years of experience in UX Design and/or Interaction Design field
Passion to grow and mentor people
Strong skills in Information Architecture
A portfolio of work samples representing your work and approach
Expertise in one or more of the following enterprise product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
Expert with Sketch, Invision, Photoshop, or other design tools
Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
Ability to understand and distill complex problems into clean solutions
Must have strong written and verbal English communication skills
Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus
Preferred Qualifications:
Knowledge of web design technologies (HTML, CSS)
Experience working in an agile or incremental manner
Experience working with tools such as ServiceNow, Miro, or Abstract

Employment type
Full-time

Work arrangement
Hybrid