Live opening · Posted 1 day ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Experience
10+ Years
Must-Have Skills
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
ServiceNow Certified Application Developer (CAD)
ServiceNow Now Assist
ServiceNow AI Capabilities
Generative AI
Large Language Models (LLMs)
Job Summary
We are seeking an experienced ServiceNow AI Architect to lead the design, architecture, and implementation of AI-powered solutions across the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow AI capabilities, Generative AI, enterprise architecture, workflow automation, and digital transformation. This role requires a strategic thinker with strong technical expertise to deliver scalable, secure, and innovative AI solutions aligned with business objectives.
Key Responsibilities
Define and drive the enterprise AI roadmap within the ServiceNow ecosystem.
Architect scalable, secure, and governed AI solutions aligned with business and enterprise objectives.
Design and implement AI-powered solutions across IT Service Management (ITSM), Employee Experience, Customer Service Management (CSM), and enterprise business workflows.
Lead the implementation and adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Document Intelligence, Process Mining, Automation Engine, Intelligent Search, and Generative AI Controller.
Collaborate with business stakeholders, solution architects, developers, and cross-functional teams to deliver AI-driven digital transformation initiatives.
Evaluate emerging AI technologies and recommend innovative solutions to enhance business processes and operational efficiency.
Establish AI governance, security, scalability, and best practices across the ServiceNow platform.
Provide technical leadership, architecture guidance, and mentoring to development teams throughout the project lifecycle.
Required Skills & Qualifications
10+ years of experience in IT with strong expertise in the ServiceNow platform.
Hands-on experience designing and implementing AI-powered solutions within ServiceNow.
Strong knowledge of ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, Virtual Agent, Intelligent Search, and AI Agents.
Experience with Generative AI technologies and Large Language Models (LLMs).
Understanding of AI agents, autonomous workflows, and enterprise AI solution architecture.
Familiarity with MLOps concepts and AI lifecycle management.
Strong knowledge of workflow automation, enterprise architecture, and digital transformation initiatives.
Excellent analytical, problem-solving, communication, and stakeholder management skills.
Work arrangement
No
Recently tracked roles with full details and direct application links.