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Description supplied by the original job listing.
Location: Remote
Experience: 10+ Years
Role Overview
We are looking for a Qualtrics Architect with strong experience in designing, configuring, and scaling enterprise-grade Employee Experience (Engage) and Customer Experience Analytics (XM Discover) solutions. The ideal candidate will own end-to-end solution architecture, translating business requirements into scalable Qualtrics configurations, integrations, and data models, while providing technical leadership across implementation teams.
Key Responsibilities
Architect and design end-to-end Qualtrics solutions across XM Discover (Connectors, Designer, Studio) and Engage (employee engagement, pulse, and lifecycle surveys).
Define data architecture, integration patterns, and taxonomy strategy for unstructured feedback data ingested through XM Discover Connectors (calls, chats, emails, surveys, social media, reviews).
Design and oversee category models, sentiment tuning, custom lexicons, intelligent entities, and Natural Language Understanding (NLU) enrichments in XM Discover Designer.
Architect Studio dashboards, custom metrics (Top Box, Bottom Box, Satisfaction, Custom Math), alerts, and role-based access for content creators and consumers.
Design employee engagement and pulse survey frameworks in Engage, including 290+ science-backed question libraries, custom queries, benchmarking, and driver analysis.
Define integration architecture with third-party systems such as SAP SuccessFactors, Salesforce, HRIS, and CRM platforms using APIs, SSO, and SFTP.
Establish data governance, security controls, and taxonomy consistency standards across the enterprise Qualtrics ecosystem.
Lead technical design reviews, provide architectural guidance to consultants/developers, and troubleshoot complex implementation and performance issues.
Evaluate and recommend AI-driven capabilities (conversational AI, predictive analytics, agentic workflows) to enhance action-planning and manager enablement.
Partner with business stakeholders, HR, and CX leaders to align platform architecture with organizational XM strategy.
Own technical documentation, best-practice standards, and mentor junior consultants on Qualtrics architecture principles.
Communicate effectively with technical platform owners and business stakeholders across time zones (remote environment).
Required Skills
10+ years of overall experience with a strong focus on Qualtrics XM Discover and Engage implementations.
Deep expertise in XM Discover components: Connectors, Designer (category models, sentiment, classification), and Studio (dashboards, widgets, custom metrics, alerts).
Strong understanding of Engage/Employee Experience program design: pulse surveys, lifecycle surveys, engagement drivers, and EX benchmarking.
Proven experience architecting integrations via REST APIs, SSO, and data pipelines between Qualtrics and enterprise systems (SAP SuccessFactors, Salesforce, HRIS).
Solid grounding in NLU/text analytics concepts (topic, intent, emotion, sentiment, effort scoring).
Experience with data governance, security, and access-control design in enterprise SaaS platforms.
Strong stakeholder management and ability to lead architecture discussions independently with minimal oversight.
Qualtrics Architect/Designer certification preferred.
Work arrangement
No
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