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About Position:
We are looking for a skilled Salesforce Service Cloud Voice Developer with 6 to 10 years of experience to join our team. The ideal candidate will be responsible for implementing case management solutions, assisting the customer integration team to achieve seamless integrations, and helping with the merging of the location object into the account object. Experience with Salesforce Service Cloud, Voice and the Salesforce platform is essential.
Role: Salesforce Service Cloud Voice Developer
Location: All Persistent Locations
Experience: 6 to 10 Years
Job Type: Full Time Employment
What You'll Do:
Implement and configure case management solutions within Salesforce Service Cloud.
Collaborate with the customer integration team to support and achieve integration goals.
Assist in merging the location object into the account object to streamline data management.
Develop and maintain custom applications on the Salesforce platform using Apex, Visualforce, and Lightning components.
Ensure high-quality code through best practices and code reviews.
Troubleshoot and resolve issues within the Salesforce ecosystem.
Document technical specifications and maintain system documentation
Expertise You'll Bring:
Bachelors degree in computer science, Information Technology, or related field.
6 to 10 years of hands-on experience in Salesforce development.
Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and SOQL.
Experience with Salesforce Service Cloud and the Salesforce platform.
Experience in Voice.
Understanding of Salesforce data model and object relationships.
Strong problem-solving and communication skills.
Ability to work collaboratively in a team environment.
Benefits:
Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent - persistent.com/careers
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
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