Customer Support Executive

Company Description Accetraa Technologies Pvt Ltd specializes in designing and developing high-quality software, mobile applications, and web platforms for businesses in a digital-first world. The company focuses on solutions that streamline operations, improve customer engagement, and drive business growth. Team members work with modern technologies and innovative approaches to solve real business challenges. Joining Accetraa offers the opportunity to contribute to impactful products and collaborate in a technology-driven environment.
Role Description
This is a full-time, on-site role based in Hubli for a Customer Support Executive. The Customer Support Executive will be responsible for assisting customers, addressing their queries, providing accurate information, and ensuring a smooth and positive customer experience.
The role involves handling customer interactions through calls, chat, and other communication channels, resolving issues efficiently, and coordinating with internal teams when required. The ideal candidate should have strong communication skills, patience, problem-solving abilities, and a customer-focused approach.
Key Responsibilities
Handle customer inquiries through calls, chat, and other communication channels.
Provide accurate and timely information regarding products and services.
Understand customer concerns and resolve issues effectively.
Ensure a positive and professional customer experience.
Build and maintain good relationships with customers.
Follow up on customer queries and ensure timely resolution.
Coordinate with internal teams to address customer concerns.
Maintain a professional and helpful approach during all customer interactions.
Identify recurring customer concerns and share feedback with the relevant team.
Contribute to improving overall customer satisfaction.
Qualifications
Strong verbal and written communication skills.
Good interpersonal and listening skills.
should Know English, Kannada, Hindi languages.
Ability to handle customer queries with patience and professionalism.
Good problem-solving and communication abilities.
A customer-focused mindset and positive attitude.
Ability to work in a fast-paced environment.
Basic computer knowledge is preferred.
Ability to work effectively as part of a team.
Any Graduate (UG/PG) recent Graduates & Freshers can apply.
Freshers and recent graduates from the 2023 to 2026 batches are encouraged to apply.
📍 Location: Hubli
💼 Job Type: Full-Time | On-site
How to Apply
Share your updated resume at: accetraa@hraccetraa.com

Work arrangement
No