Business Support Management - Expense Management Associate - Tooling & Automation

Role summary
Join our team and play a hands-on role in modernizing expense-management workflows across the Global Corporate and Investment Bank. You’ll lead end-to-end delivery of tooling enhancements—driving automation, KPI dashboards, and controls-aligned process improvements in close partnership with business, ops, tech, and risk.
As an Associate in the Global Corporate and Investment Bank Expense Management team, you will help shape and deliver enhancements across the suite of workflow and tracking tools, including Exception Tracking, T&E Facilitation, Sponsorships & Donations, and Invoice Workflow.
Job responsibilities
Lead the delivery of business and technology enhancements, from requirements gathering through implementation and post-launch support
Partner with stakeholders to understand business needs, document requirements, and design effective process improvements
Collaborate with cross-functional teams, including product, technology, operations, and risk partners, to manage priorities, timelines, dependencies, and project outcomes
Support testing, training, change management, and user adoption activities to ensure successful solution delivery
Identify opportunities to improve efficiency, automation, reporting, and the overall user experience.
Develop solutions to monitor key metrics and dashboards to track performance, risks, and operational effectiveness
Ensure solutions align with governance, controls, data quality, and compliance requirements
Foster a culture of continuous improvement by leveraging emerging technologies, including automation and AI capabilities, where appropriate
Required qualifications, capabilities, and skills
Experience in project management, business analysis, product delivery, or workflow tooling (e.g., operations tooling, finance/expense workflows, control-related workflows)
Demonstrated ability to translate business needs into user stories / acceptance criteria and run UAT
Strong stakeholder management across business, ops, and technology; excellent written and verbal communication
Practical experience managing plans, dependencies, risks, and delivery milestones in an agile or hybrid environment
Analytical mindset: comfortable defining KPIs, interpreting trends, and using data to drive decisions
Preferred qualifications, capabilities, and skills
Exposure to expense management, approvals workflows, invoices, exception management, or policy-controlled processes
Experience with dashboarding/BI (requirements definition, metric design; hands-on is a plus)
Familiarity with automation concepts (rules engines, workflow optimization, RPA, straight-through processing)
Interest or experience in responsible AI/ML use cases (e.g., anomaly detection, classification, triage/routing) with a controls-first mindset
Structured problem solving; ability to simplify complex processes
Bias for action with strong attention to detail and follow-through
Comfort operating in a controlled environment (auditability, entitlements, documentation) and ability to balance near-term delivery with a longer-term roadmap and value story