SAP SD

Role Overview
Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment.
Required SkillsSAP SD Functional Expertise
Strong hands‑on experience in:
Sales Order Management
Pricing & Condition Technique
Delivery, Shipping & PGI
Billing & Invoicing
Returns, Credit/Debit Memo processing
Strong understanding of end‑to‑end O2C (Order‑to‑Cash) process
AMS / Support Experience
3–5+ years in AMS / support projects
Experience working in ITIL‑based, SLA‑driven environments
Hands‑on with ticketing tools (ServiceNow, Remedy, JIRA)
Preferred Skills (Zensar Focus)
✅ Exposure to S/4HANA SD support
✅ Knowledge of global rollout / multi‑country templates
✅ Basic awareness of Output Management (BRF+, Adobe Forms)
✅ SAP SD Certification (good to have)
Soft Skills
Strong client communication & stakeholder management
Ability to work under high‑pressure AMS environments
Excellent analytical, troubleshooting, and documentation skills
Willingness to support shift‑based / global support model
Key Deliverables (Zensar Expectations)
≥95% SLA & KPI adherence
Reduction in recurring incidents
High CSAT (Customer Satisfaction Score)
Complete audit‑ready documentation
Key Responsibilities✅ AMS Support & Incident Management
Provide L2/L3 SAP SD support for production issues
Resolve incidents, service requests, and defects within agreed SLAs
Perform root cause analysis (RCA) and implement permanent fixes
Reduce recurring issues and stabilize SD processes
✅ Change Requests & Enhancements
Handle minor enhancements and configuration changes
Prepare Functional Specifications (FS) and coordinate with ABAP teams
Support release cycles, transport management, and regression testing
✅ Client & Stakeholder Interaction
Act as SD functional SPOC for AMS clients
Interact with business users across regions (US/EU/APAC)
Participate in AMS governance calls, SLA reviews, and reporting
✅ Testing & Documentation
Perform unit testing, integration testing, and UAT support
Maintain ticket documentation, SOPs, KT documents, and knowledge base
Support transition and knowledge‑transfer activities
✅ Integration & Monitoring
Handle SD integration issues with:
FI (Billing, Revenue, Credit Management)
MM (ATP, availability check, intercompany flows)
WM/EWM (delivery, picking, PGI)
Monitor IDocs, interfaces, outputs, and background jobs