Service Advisor

Company Description Rsa Hyundai is an authorized Hyundai dealership committed to providing reliable vehicle sales and comprehensive aftersales services. The team focuses on delivering a smooth and transparent customer experience throughout the ownership journey. Service operations emphasize quality workmanship, timely delivery, and adherence to manufacturer standards. The dealership promotes a collaborative work environment where service professionals can develop their skills and grow their careers.
Role Description This is a full-time, on-site Service Advisor role based at Rsa Hyundai in Vadodara. The Service Advisor will be responsible for greeting customers, understanding their vehicle concerns, and accurately documenting service requests. Daily tasks include preparing job cards, coordinating with the workshop team, explaining recommended repairs, and obtaining customer approvals. The role involves monitoring repair progress, providing status updates, reviewing invoices, and delivering vehicles while ensuring clear communication about work performed. The Service Advisor will also handle appointment scheduling, basic follow-up calls, and support aftersales initiatives to maintain high levels of customer satisfaction.
Qualifications
Candidates should possess strong customer-focused service skills, including Customer Service and Customer-focused Service.
Candidates should possess the ability to drive Customer Satisfaction through professional interaction and issue resolution.
Candidates should possess clear and confident Communication skills for explaining technical information in simple terms.
Candidates should possess Aftersales understanding, including basic knowledge of service processes and vehicle maintenance.
Prior experience as a Service Advisor or in automotive customer-facing roles is preferred.
Ability to work on-site in Vadodara, manage multiple tasks, and collaborate with workshop and parts teams.
Basic computer literacy for using dealer management systems and preparing service documentation.
A diploma or degree in automotive, engineering, or a related field is beneficial, along with proficiency in local language and English.

Work arrangement
No