Architect

Area(s) of responsibility
Key Responsibilities
Delivery & Program Management
Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction
Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams
Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders
Proactively identify delivery risks and drive mitigation without escalation dependency
Participate in client calls, QBRs, and governance forums with confidence and accountability
Test Automation
Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines
Drive automation coverage expansion and reduction of manual regression dependency
Oversee script maintenance, auto-healing practices, and execution optimization
Evaluate and adopt new tools and approaches in line with program direction, including AI-assisted testing capabilities
People Management
Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location)
Conduct regular one-on-ones, performance reviews, and career conversations
Identify skill gaps and drive targeted upskilling and cross-skilling within the team
Foster a culture of accountability, quality ownership, and continuous improvement
Support talent retention through active engagement and recognition
Stakeholder & Client Management
Build and maintain strong working relationships with client and technical stakeholders
Translate client expectations into clear delivery commitments and manage them proactively
Communicate program status, risks, and achievements with clarity and credibility
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Required Skills & Experience
16–20 years of experience in software testing and QA, with at least 4 years in a delivery leadership role
Proven experience managing large QA teams (50+ resources) in a managed services or outsourced delivery model
Solid understanding of test metrics, SLA management, and client governance
Excellent communication and stakeholder management skills
Experience working with global clients in Enterprise IT domains
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Good to Have
Exposure to AI-based test automation tools or platforms
Experience with story-point based or outcome-based commercial models
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What This Role Demands
This is not a coordinator role. The program operates at scale, under commercial pressure, and with a client that expects delivery excellence consistently. The right candidate leads from the front, owns outcomes without being asked, and builds team capability while keeping delivery on track — simultaneously.
Work Location: Bengaluru

Work arrangement
No