Branch Manager

Company Description:
The Insurance Bar is a specialized firm dedicated to resolving insurance-related grievances, including rejected or short-settled claims and issues arising from mis-selling. Founded by industry professionals with a cumulative experience of over 35 years, the organization focuses on helping clients assert their rights and secure fair outcomes from insurers. The Insurance Bar positions itself as a one-stop solution for policyholders seeking clarity, support, and advocacy in complex insurance matters. The culture emphasizes expertise, transparency, and a customer-first approach, creating a supportive environment for both clients and team members.
Role Description:
The Branch Manager is responsible for overseeing daily operations of the Vadodara branch, ensuring efficient handling of insurance grievance cases and high-quality client service. This full-time, on-site role involves managing a team, allocating case workloads, monitoring performance, and implementing processes that support timely and accurate resolution of client claims. The Branch Manager will interact with clients to understand their issues, guide them through the grievance resolution process, and coordinate with insurers and internal specialists as needed. The role also includes developing local business opportunities, maintaining relationships with key partners, ensuring compliance with internal policies and regulatory requirements, and preparing regular reports on branch performance and case outcomes.
Exp: 4+ years
Location: Vadodara (Onsite)
Qualifications
Strong leadership and team management abilities, including experience in supervising staff, setting goals, and conducting performance reviews.
Solid knowledge of insurance products, claims processes, and grievance redressal mechanisms; prior experience in insurance, banking, or financial services is highly beneficial.
Excellent communication and interpersonal skills, with the ability to explain complex information clearly and build trust with clients and stakeholders.
Proven organizational and problem-solving skills, including case prioritization, process improvement, and attention to detail in documentation.
Business development and customer service skills, with experience in client relationship management and local market engagement.
Ability to work on-site in Vadodara, adapt to a fast-paced environment, and collaborate effectively across teams.
Bachelor’s degree in business, finance, insurance, or a related field; advanced certifications in insurance or risk management are a plus.
Comfort with basic office software and digital tools for reporting, case tracking, and communication.
Send your updated Resume at megha@theinsurancebar.com

Work arrangement
No