Executive - GDS

About the Company
Yutrp is a leading B2B travel company dedicated to empowering travel agents with innovative tools, cutting-edge booking technologies, and a global network of trusted partners. With an array of products and services, including competitive rates, exclusive travel deals, educational resources, and 24/7 customer support, Yutrp ensures its partners succeed in the ever-evolving travel industry. Focused on being a strategic ally, Yutrp provides marketing and sales support to help travel agents grow their businesses. Based on a foundation of collaboration and innovation, Yutrp is committed to delivering excellence in travel solutions and fostering mutual success.
Job Summary
We are looking for an experienced GDS (Global Distribution System) Travel Consultant who is proficient in both Galileo and Amadeus systems, with hands-on expertise in offline ticketing, fare rules, SLA adherence, and end-to-end reissue and refund processing on both platforms. The ideal candidate will handle domestic and international air ticketing requests, ensure timely resolution within defined SLAs, and provide accurate fare and rule guidance to customers/agents.
Key Responsibilities
Handle offline ticket bookings, issuance, and confirmations for domestic and international itineraries using Galileo and Amadeus GDS platforms.
Process PNR creation, fare quotes, ticketing, and itinerary management accurately and within turnaround time (TAT).
Manage end-to-end reissue/rebooking process on both GDS — including fare recalculation, penalty/change fee application, fare difference collection, and reissuance of e-tickets.
Process refund requests (full/partial, voluntary/involuntary) as per airline fare rules, calculating cancellation charges, residual value, and applicable taxes.
Interpret and apply fare rules, fare basis codes, and ticket restrictions correctly for reissue and refund calculations.
Ensure strict adherence to defined SLAs and TATs for ticketing, reissue, refund, and query resolution; escalate cases at risk of SLA breach.
Coordinate with airlines and back-office/accounts teams for BSP/ARC reporting, ADM/ACM disputes, and refund reconciliation.
Maintain accuracy in ticketing to avoid ADMs (Agency Debit Memos) due to fare or process errors.
Respond to customer/agent queries related to fare rules, refund eligibility, and reissue cost estimation.
Maintain detailed and accurate records of all transactions (bookings, reissues, refunds) in internal systems/trackers.
Stay updated on airline policies, GDS updates, and industry (IATA) ticketing regulations.
Required Skills & Knowledge
Strong working knowledge of both Galileo and Amadeus GDS (mandatory) — booking, ticketing, queue handling, and fare display.
Sound understanding of offline ticketing processes and manual fare construction.
Practical experience in reissue/exchange processing — fare difference calculation, penalty application, and re-ticketing on both GDS.
Practical experience in refund processing — cancellation rules, refund calculation, and system-based refund application (BSP/ARC).
Good understanding of fare rules, mileage-based/routing-based fares, and fare basis codes.
Familiarity with SLA/TAT management in a ticketing or travel back-office environment.
Knowledge of IATA ticketing standards, e-ticketing, and interline agreements.
Basic knowledge of BSP/ARC reporting and ADM/ACM handling is an added advantage.
Strong attention to detail, accuracy, and ability to work under time-bound SLAs.
Good communication skills (verbal and written) for coordination with airlines, customers, and internal teams.
Qualifications
Graduate in any discipline (Travel & Tourism background preferred).
IATA/GDS certification (Galileo and/or Amadeus) preferred.
1–5 years of relevant experience in airline ticketing/reservations

Work arrangement
No