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About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
Businesses drive 25–80% of revenues using AiSensy
Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
The Opportunity
Work with a dynamic, fast-growing team passionate about customer success
Gain hands-on experience in building and optimizing support systems and processes
Collaborate closely with founders and leaders, sharing insights and receiving direct feedback
Be part of a mission-driven startup shaping the future of WhatsApp-led engagement
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Responsibilities
Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media
Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns
Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction
Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools
Product Knowledge: Develop deep expertise in AiSensy’s platform to deliver effective solutions
Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs
Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience
Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows
Qualifications
1+ years of experience in customer support or a related role (B2B SaaS experience preferred)
Strong communication skills with a customer-first mindset
Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools
Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
Why Join Us?
Be part of a supportive and innovative environment that values growth
Opportunity to lead impactful projects and shape customer experiences in a scaling startup
Directly contribute to the success of brands generating a large share of revenues via AiSensy
Grow your career in a company where customer satisfaction is the top priority.
Work arrangement
No
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