UK Credit Eligibility Analyst

Company Description
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions serving more than 75 global brands, including Fortune 100 and 500 companies. For over 30 years, the organization has supported clients across healthcare, media, telecom, fast-growth technology, retail, banking, financial services, and other industries. Its award-winning approach helps brands design digitally influenced customer journeys that drive revenue acceleration, cost optimization, and enhanced experiences. With over 23,000 colleagues and more than 25 engagement hubs worldwide, ResultsCX delivers innovative solutions that address complex customer experience challenges. The company’s work impacts millions of consumers by making interactions with brands simpler, more efficient, and more satisfying.
Role Description
Credit Eligibility AnalystThe Role
As a Credit Eligibility Analyst, you will play a vital part in our lending pipeline at YouLend, as the first part of the merchant assessment journey. This involves preparing business funding applications from our merchants, ensuring that data has been entered correctly and that there are no gaps, so that you can qualify the application for readiness to decision – and thus pass to our Credit Decision team to be underwritten.
Key Responsibilities
• Prepare or 'package' business funding applications to ensure a seamless decision-making process for the Credit Decision team.
• Utilise excellent attention to detail and data entry skills to ensure all funding applications meet YouLend's minimum lending requirements, enabling a smooth handover to our decisioning team.
• Maintain control over a queue of un-packaged deals, ensuring to work within business SLAs.
• Work on a team level with fellow eligibility analysts to ensure daily KPIs are achieved and no merchant is left waiting for an outcome.
• Solve any discrepancies between merchant application data with bureaus and databases by collaborating with the Sales and Credit Decision teams.
Skills, Knowledge & Expertise
• Have 1-2 years' experience in a similar role, such as underwriting, credit control or KYC.
• Have excellent attention to detail and be confident working with numbers and data.
• Be confident in your ability to analyse data and conclude and present outcomes.
• Strong use of Excel or any data analysis software.
• Driven to hit, and excited to exceed, targets.
• Ability to work under pressure, and be motivated by daily SLAs. Team player, and thrive working cross-functionally.

Work arrangement
No