L4 - Operations - KYC & QC - MH - Pune - BACL

Job Description – KYC QC Floor Supervisor (L4)
About the Role
The KYC QC Floor Supervisor plays a critical role in ensuring the effectiveness, accuracy, and quality of Know Your Customer (KYC) and Quality Control (QC) operations. The position is responsible for supervising day-to-day floor activities, maintaining quality standards, driving team productivity, and ensuring adherence to organizational policies, regulatory requirements, and risk management guidelines.
The role requires strong leadership capabilities to guide analysts, monitor performance, identify process gaps, and implement continuous improvements. The supervisor will act as a key point of contact for escalations, quality reviews, training, and operational governance while fostering a culture of compliance and excellence.
Key Responsibilities
Team Leadership & Floor Management
Supervise and manage daily operations of the KYC QC team to ensure smooth workflow and optimal productivity.
Monitor team performance against defined productivity, quality, and turnaround time targets.
Provide guidance, coaching, and support to team members on KYC, QC, and compliance-related matters.
Conduct regular performance reviews, feedback sessions, and skill development initiatives.
Manage workforce allocation, attendance, shift adherence, and floor discipline.
Quality & Compliance Oversight
Ensure all KYC and QC activities are performed in compliance with internal policies, regulatory requirements, and established procedures.
Review quality trends and ensure adherence to quality benchmarks across the team.
Identify, investigate, and escalate critical quality, compliance, or operational issues.
Support the implementation of corrective and preventive actions to address recurring errors.
Promote a strong risk and compliance culture within the team.
Process Governance & Risk Management
Identify process gaps, operational risks, and control weaknesses, and recommend improvement measures.
Ensure timely resolution of escalations and exceptions.
Support internal audits, reviews, and regulatory inspections by providing required information and documentation.
Track and analyse quality metrics, productivity reports, and operational dashboards.
Stakeholder Management
Collaborate with cross-functional teams to resolve operational challenges and improve processes.
Act as a key liaison between team members and management.
Ensure effective communication of process updates, policy changes, and operational directives.
Continuous Improvement
Drive process enhancement initiatives to improve quality, efficiency, and customer experience.
Participate in automation, system enhancement, and operational excellence projects.
Share best practices and support knowledge management across the team.
Required Skills & Competencies
Strong analytical and problem-solving abilities.
Excellent attention to detail and quality orientation.
Sound understanding of KYC, compliance, risk management, and quality control processes.
Strong leadership and people management skills.
Effective decision-making and escalation management capabilities.
Excellent verbal and written communication skills.
Ability to work independently in a fast-paced environment.
Strong planning, prioritization, and organizational skills.
High level of integrity, accountability, and professionalism.
Proficiency in MS Excel, reporting, and operational dashboards.
Preferred Experience
Experience in KYC, QC, Compliance, Risk Operations, Banking, NBFC, or Financial Services.