Associate Director, Market Insights, Oncology and HIV

Work Your Magic with us! Start your next chapter and join EMD Serono.
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Your Role:
The Associate Director, Market Insights, Oncology and HIV is responsible for recommending, designing, and conducting US market research and leading US competitive intelligence to assess performance/perception, identify opportunities and barriers to use, and provide objective and data-driven recommendations for our in-line HIV and Oncology portfolios – Serostim, Tepmetko, and Bavencio.
Working cross functionally, this position contributes to commercial and brand strategy with US TA leadership through their expertise with customer insights and objectively communicating implications. In partnership with the Analytics and Forecasting counterparts, they will play an integral role in continuing to scrutinize and optimize brand performance – designing and leading research to continuously assess customer use, perceptions, and future use intentions for both EMD Serono and competitor products, thereby enabling Senior Leadership to make optimal, data-driven decisions based on in-depth knowledge of the market, our customers and our products.
This role also leads the development, analysis, and dissemination of competitive intelligence for the markets that our HIV and Oncology products exist in. This role ensures that our businesses utilize timely competitive intelligence to drive cross-functional transparency, alignment, decision-making, and action.
Key Responsibilities:
Provide data-driven strategic insights to HIV and Oncology brand teams & senior leadership and shape brand/commercial strategy and key decisions
Lead end-to-end primary and secondary market research (study design/methodology, instruments, vendor management, analysis, readouts) to solve complex business questions
Synthesize insights across qualitative & quantitative studies, epidemiology, claims/Rx, and other data sources into a business and implications-oriented story; deliver clear reporting on trends, performance, opportunities, gaps, and risks
Integrate customer/market insights into forecasting and key planning assumptions
Drive cross-functional and Global alignment to avoid duplication, ensure US needs/compliance are met, and represent key customer (e.g. patient, HCP) perspectives
Maintain market research best practices and innovation; manage budgets and external vendors/agencies
Lead competitive intelligence monitoring and ethical collection; manage CI agencies; translate competitive activity (including congress coverage) into assessments that inform strategy, tactics, forecasting, and lifecycle plans
This job description is intended to provide a general overview of the role and is not an exhaustive list of all responsibilities and duties associated with the position
Who You are:
Minimum Qualifications
Bachelor’s degree
Minimum 6 years of relevant experience in pharmaceutical insights generation including demonstrated ability to compare and recommend appropriate integrated approaches to address business needs
Minimum 4 years of primary market research experience
Minimum 4 years of HIV and/or Oncology product experience
Preferred Qualifications:
Expertise in in-line pharma market research (positioning, messaging, creative, ATU, tracking) and integrated CI/insights (primary + secondary)
Experience running primary CI (KIQs/KITs, vendor selection/management, congress coverage through reporting)
Strong analytical, strategic, forecasting/financial, and PowerPoint storytelling skills
Excellent communication/presentation abilities; able to lead and influence cross-functional teams and manage multiple priorities under tight deadlines
Ability to communicate openly and share information to foster trust while encouraging constructive debate, making informed decisions, and ensuring shared commitment to outcomes
Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions
Commitment to setting and reaching ambitious goa